Topics covered in the collection range from professional education to conflict resolution to team building and unionization. Of particular merit are contributions by Kathleen M. Heim, Les Pourciau, and Diane Mittermeyer.
Lauer, Jonathan D., "Personnel: key to successful public service (Book Review)" (1986). Library Staff Presentations & Publications. 11.
Published as: Lauer, Jonathan D. 1986. “Nos Ressources Humaines: La Clé d’un Bon Service. Personnel: Key to Successful Public Service (Book Review).” College & Research Libraries 47 (May): 300–302.